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SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality

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CONTRIBUTORS:
  Author Parasuraman, A.
  Author Zeithaml, V. A.
  Author Berry, L. L.
JOURNAL:
  Journal of retailing, 64(??), 12 - 40.
YEAR: 1988
PUB TYPE: Journal Article
SUBJECT(S): None
DISCIPLINE: No discipline assigned
HTTP:
LANGUAGE: English
PUB ID: 103-371-463 (Last edited on 2004/03/29 15:45:59 US/Mountain)
SPONSOR(S):
 
 CITATIONS: (Display Abstract)
   
[ 1 | 53 ] Howat, G.; Murray, D.. (2002) The Role of Critical Incidents to Compliment Service Quality Information for a Sport and Leisure Centre
     (Journal Article in European Sport Management Quarterly ESMQ )
[ 1 | 52 ] Murray, D.; Howat, G.. (2002) The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre
     (Journal Article in Sport Management Review SMR )
[ 0 | 110 ] Van Leeuwen, L; Quick, S; Daniel, K. (2002) The Sport Spectator Satisfaction Model:A Conceptual Framework for Understanding the Satisfaction of Spectators
     (Journal Article in Sport Management Review SMR )
[ 1 | 9 ] Kim, C.; Kim, S. Y.. (1998) Segmentation of sport center members in Seoul based on attitudes toward service quality
     (Journal Article in Journal of Sport Management [JSM] )
[ 7 | 43 ] Wakefield, K. L.; Sloan, H. J.. (1995) The effects of team loyalty and selected stadium factors on spectator attendance
     (Journal Article in Journal of Sport Management [JSM] )
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